What is a live chat platform?
A live chat platform is a software application that enables real-time communication between website visitors and businesses.
How does your live chat platform work?
Our Live chat platform allows website visitors to initiate a chat with a business representative who can then respond in real-time through a web-based interface.
What are the benefits of using your live chat platform?
Our Live chat platforms provide a convenient and efficient way for businesses to engage with website visitors, answer questions, and provide support.
What types of businesses can benefit from using your live chat platform?
Any business that has a website and wants to engage with its customers or clients in real-time can benefit from using our live chat platform.
How do I install your live chat platform on my website?
We provide a code snippet that can be added to your website’s HTML code.
Can I customize the appearance of my live chat widget?
Yes, our live chat platforms allows for customization of the chat widget’s appearance, including colors, fonts, and logos.
What languages does the live chat platform support?
Our platform has support for multiple languages.
Can I use your live chat platform on my mobile device?
Yes, our live chat platform has mobile apps or mobile-responsive web interfaces.
Can I use your live chat platform to provide customer support?
Yes, our live chat platforms are an effective way to provide customer support, as they allow businesses to respond to customer inquiries in real-time.
Can I use your live chat platform for sales and lead generation?
Yes, our live chat platforms can be used to engage with website visitors and turn them into potential customers or leads.
How do I respond to a chat request?
When a chat request is received, the representative can view the message and respond in real-time through the chat interface.
Can I transfer a chat to another representative?
Yes, our live chat platform allows for chat transfer between representatives or departments.
Can I integrate your live chat platform with my CRM system?
Yes, our live chat platforms offer integrations with popular CRM systems, allowing for seamless data transfer.
Can I use canned responses in your live chat platform?
Yes, canned responses can be used to quickly respond to frequently asked questions or common inquiries.
Can I view chat history with a customer?
Yes, chat history is typically stored within the live chat platform, allowing representatives to view previous conversations with a customer.
What is the average response time for a live chat platform?
This varies depending on the business and the platform, but most strive to respond within a few minutes.
Can I track website visitor activity with your live chat platform?
Yes, many live chat platforms offer website visitor tracking, allowing businesses to see what pages a visitor has viewed before initiating a chat.
Can I use your live chat platform for internal team communication?
Yes, some live chat platforms offer private chat rooms for team communication and collaboration.
How do I know when a chat request is received?
Our live chat platforms provide an audible or visual notification when a chat request is received.
Can I receive chat notifications on my mobile device?
Yes, our live chat platforms offer mobile push notifications for incoming chats.
How do I know when a chat has ended?
Our live chat platforms provide an audible or visual notification when a chat has ended.
Can I view chat metrics and analytics with my live chat platform?
Yes