Explore and learn more about the key features that i-genie has to offer to make your bot building process a breeze, helping you automate customer interactions and generate demand at scale.
Try for freeBuild personalized chatbots for various channels using a visual no-code interface.
Build personalized chatbots for various channels using a visual no-code interface.
Build a bot like you're building a flow chart. Connect action blocks and define their actions on a no-code visual editor.
Choose from a wide variety of pre-built templates from our library to kick-start your bot-building activity.
View and navigate to errors within your conversation flow to have them resolved.
Maintain versions for all your deployments and easily roll back to a version when required.
Neatly arrange all the action blocks on the canvas with proper gaps and alignments.
Build bots on i-genie for the following channels - Website, Mobile App, Facebook Messenger, SMS, and WhatsApp
Push and pull data from your favourite apps using our Service Call functionality.
Build bots in multiple languages to truly make your bots multi-lingual.
Transfer conversations to your team of human agents when the time is right.
Perform math operations, fire events to your analytics or other systems from the client-side.
Define rules to decide which bot is to be triggered based on a condition.
Inject important information to make your conversation truly personalized.
All the actions performed on the bot builder are auto-saved, so you don't have to.
Bring your conversation intuitive by making use of images, gifs, videos, pdfs and what not.
View and traverse to any part of the conversation flow of the bot.
You have the ability to reverse any action performed on the bot builder.
Search action blocks and navigate around the bot-builder with ease.
View more details of each action block by switching through modes.
Brings your conversation flow into the canvas in case you dragged away
Use our methods to show and hide the chat widget when required.
Handle incoming chats from all your platforms promptly and conveniently using the advanced feature toolkit of Live Chat.
Create and save frequently used phrases to eliminate repetition and mundaneness.
ScaleLabel conversations to make it easy to track chats and review unique cases/situations.
Connect your live chat systems with i-genie to continue handling conversations without change in systems.
Eliminate time spent on looking up for customer information by syncing your contact information on live chat with APIs.
Converse with your customers/visitors/prospects on the go using our native mobile apps. Available on iOS & Android.
Collect a customer satisfaction rating at the end of the conversation on a scale of 5 stars.
Provide Timely Replies using the Service Level Agreement (SLA) Timer.
Shows you the status of a visitor interacting with the chat widget, showing you whether they are online, away, or offline.
Get an advance property viewing of your customer details. View, hide, and rearrange visitor information as per your preference.
Assigns conversations to your team of agents in a round robin manner.
Assigns the conversation to the right teammate of a team.
Shows the historical conversations the visitor has undertaken with the bot.
Manage and filter chats by labels, CSAT ratings, and keywords, assignee, and date range.
Get the entire conversation history with a single click to log that conversation.
Assign an upper limit for chat assignments to your agents to avoid long wait queues.
View key metrics and get insightful data to get a
deeper understanding of the customers.
The total amount of business value you and your team generated using i-genie.
The total amount of minutes/hours you and your team saved using i-genie.
View and gauge the expenses you’re avoiding with the help of your chatbot.
View the customer satisfaction rating that visitors give when they complete the chat.
Percentage of contacts generated from the conversations handled by the bot.
Percentage of conversations that were abandoned by the visitors and not completed.
Percentage of conversations created after the chat widget was displayed on the webpage.
Highlights the time during which visitors most engage with the bot the most across the week.
Evaluate the amount of time your agents take to send their first response.
Evaluate the amount of time your agents usually take to give a response.
Shows how many conversations have abandoned the chat after an action block.
Know how many conversations have been handled by the bot/agent.
Shows the total number of new and returning visitors interacting with the bot.
The amount of time visitors spend in interacting with the chatbot.
Track how many visitors visited a specific action block to know how many complete and deflect a goal.
The total number of contacts/leads generated by the bot.
Tells you how many conversations are being handled by agents right now.
Shows how many transfers were made after a conversation was assigned to a human agent.
Create intents and responses to provide immediate answers
for users’ common and frequently asked questions.
Determine what information user wants to find out or actions he or she wants to complete to create intents.
Recycle and learn from failed phrases that the bot was unable to answer so that your smart bot recognizes and understands queries.
Transfer the conversation to a human agent when the bot fails to answer the query from the knowledge base.
Frame and record personalized responses for every intent.
Enable visitors to provide their feedback to a response in the form of a like or dislike.
Import intents, utterances, and responses from a CSV file to bulk train your bot.
View the number of times an intent is being matched based on visitor queries.
Be it a start-up or an enterprise, get seamless support in the form
of self-help articles, support tickets, technical assistance, and more.
From technical assistance, customized integrations, and implementation assistance and training- get it all under Enterprise Support.
Our conversation design team designs, builds, and optmizes your bots for you.
Get step-by-step guidance on how to perform a specific action/function on the customer portal.
Access our how-to video tutorials and product tours to familiarise yourself with i-genie.
Our product experts give you a personal tour of the product and setup your account.
Experience top-notch service with a dedicated 24/7 support team and a customer success manager.
We optimize your bots so that perform at the required levels achieving your goals.
Raise tickets for issues that you are unable to figure out and get responses from our experts in a couple of business days.
Discover and integrate your favourite apps with i-genie
using our native integration support on the App Market.
Create a new record on your Google Sheets when a new lead/prospect is generated by the bot.
Fetch data dynamically from your Airtable base and render it as buttons, carousels or image carousels.
Create a lead on your Salesforce account and map fields with i-genie variables.
Get your personal HR assistant to answer anything and everything HR - like leave balance, feedback gathering etc
Let’s visitors book meetings with you or your teammates based on the availability shown on your calendar.
Create a lead on your Hubspot account and map fields with i-genie variables.
Creates tickets or fetches the ticket status from your Freshdesk account.
Sends an email to the recipients to be notified about a particular event.
Rest of the feature bunch that you would use to make your
bot building experience a breeze
Integrate with the leading NLP engines to build smart AI-based bots.
Manage all accounts handled by your agency and enable/disable features for them.
Get a weekly performance report with business-centric KPIs and take actionable steps to improve your bots.
Manage multiple accounts for your group company.
View and filter through all the contacts generated by the bots. Also, view conversations of specific contacts to backtrack their journey/interaction.
Create teams and group agents/teammates to a specific team who are responsible for handling specific interactions.
Add teammates to your account and collaborate with them to analyse, build and improve bots.
Seamlessly integrate any third-party REST API to push or pull information in the conversation flow.
Remove or change the branding of the chat widget to make it look like yours.
Choose from multiple chat widget themes built to customise the appearance of the chat widget.
Engage website visitors by pushing popup messages after a time delay to get more increased engagement.
Grab attention by opening the chat widget after some duration.
Every message received/sent by the visitor is played with a short sound note.
Free forever. No credit card required. Access most features.