Qualification details covered during conversation

It is the right most section of the live chat feature that displays the details of a conversation collected by the bot. This details shown here are:

Details will only be automatically populated if system-defined variables are used

Qualification details covered during Live Chat: 

Name:  Displays the name of the visitor if they have shared the same during the conversation with the bot

Email: Displays the email address of the visitor if they have shared the same during the conversation

Phone: 

Displays the contact number of the visitor if they have shared the same during the conversationDetails like name, email or phone number can be edited by the user or manually added by the user as per their preference to set the context of the conversation for easy reference in future

URL: Displays the URL from which page the chat widget was invoked

City Name: Displays the name of the city from where the visitor has interacted with the bot

Zip Code:  Displays the zip code associated with the city from where the visitor has invoked the chat with the bot

Country Code: Displays the code of country from where the visitor has initiated the chat with the bot

Country Name: Displays the name of the country from where the visitor has initiated the chat with the bot.

Bot Name: Displays the name of the bot with whom the visitor interacted

Channel: Displays the name of channel on which the conversation happened i.e Web, Facebook or WhatsApp

IP Address: Displays the IP address of the system visitor used to communicate with bot

Timezone: Displays the timezone of the visitor

Browser:Displays the browser that the visitor used to interact with the bot

Browser Language: Displays the language of the bowser which visitor used to interact with the bot

Operating System (OS): Displays the OS of the visitor i.e Mac, Windows, Linux etc..

The details related to city, country, zip code are displayed via third party tool and are not always accurate

Custom Fields:

The users can also configure the fields as per the requirement that they would like to be part of conversation details.

This will only be visible for the bot configured for the web channel