Installing on WhatsApp

WhatsApp is by far the most popular messaging platform used by people around the globe.

You can connect your chatbot to a WhatsApp Business account using the WhatsApp Business API.

In case you do not have a WhatsApp Business API, you can contact our sales team at hello@i-genie.co.uk. They will assist in getting the same.

How do I configure it? 

Step 1: Go to ‘Channel Configuration’ and browse to WhatsApp

Step 2: Click the ‘+ WhatsApp Business Account’ button

Step 3: Enter details

Phone number: 

Enter the phone number of the WhatsApp Business account, select the bot you want to map with this account, and finally select your WhatsApp Business API provider.

Currently, i-genie supports only Unifonic, Twilio, 360Dialog & Meta. In case you are using a different provider contact hello@i-genie.co.uk and the arrangements will be made

API details: 

All the API providers have separate input field requirements. Enter these fields which are easily available from your providers portal and hit ‘Save’.

Step 4: Copy the webhook URL generated 

After hitting ‘Save’, you will see a URL generated in the webhook URL field. Copy and paste this URL on your providers portal so that i-genie can access the incoming messages from your API and provide the necessary response from the bot.