In order to add a chatbot on your website, the first thing you need to do is add i-genie code snippet on your website’s HTML, preferably in the <body> tag of a reusable component like the header/footer. This way the bot chat widget will show up on all pages of your website.
How do I configure?
Step 1: Go to ‘Channel Configuration’ and browse to Web > Configuration
Step 2: Enter the domain address where you would like to add the chat widget
We have a domain restriction logic that only allows the chat widget to appear on the domain that you have entered on the ‘Website URL’ field
Step 3: Copy the code snippet and add it to any reusable component of your website’s HTML file like header/footer
If you are using Google Tag Manager, simply create a new tag and add this code snippet
If you’ve followed these steps, the chat widget should now be visible on your website. Simply deploy a bot and see your customer interactions get automated at scale.If you still do not see a chat widget on your website, then it must be because of the following reasons, No bot is created No bot is turned on No bot is created for ‘Web’ channel
