Close a conversation

The user / agent can close the conversation once the resolution to the query raised by the visitor is provided. It is important for the user / agent to close the conversation as it indicates that there is no further action that needs to be taken & also helps them to manage the ongoing chats without creating any further confusion.

The user / agent will be able to close only those conversations that are assigned to them.

Any conversation which is assigned to the bot will be automatically closed after 30 minutes of inactivity from the visitor.

How to close a conversation? 

The user can follow the following steps in-order to close the conversations; 

1 – Access the conversation assigned to you or agent

2 – Click on ‘Mark Done’ on the top right corner to close the conversation

Option ‘Mark Done’ will be greyed out for all those conversations which are assigned to the bot