Action Block: Send Email

Send Email action blocks are to be used when you want to get notified when an action is performed. Basically, during a conversation happening between the visitor and the bot, if you want to be notified for it, we use the Send Action action block.

When should you use it? 

• * when a lead is generated
• * when the visitor has entered their details
• * when a conversation has been completed
• * when a conversation has reached a particular point

How do I set it up? 

1. 1. Add the block on the canvas by clicking on ‘+’
2. 2. Choose Send email
3. 3. Add your addresses in the To, CC, BCC fields
4. 4. Add the subject line
5. 5. Write down what you want to contain in the body

Using variables in the subject & email body

Let’s say you made a bot for your product website, and it is to collect the contact details of visitors who are interested in buying your product.

On your send email block, you can make use variables to dynamically display the name of the lead on the subject and body.

On the subject input box, type #, and choose the variable that you want to be replaced.
New lead received – #name#

Similarly, on the email body, write down the things that are most important.

Name: #name#

Phone: #phone#

Email: #email#