Action Block: Options

Option Block is usually used when you are building a bot for WhatsApp & SMS channel where buttons are not permitted. It provides options to the users to branch the conversation & go down its path. Each option can either have the same path or different paths moving from it.

The options are denoted by the numbers i.e. 1, 2, 3… The experience is similar to IVR call but in the chat format. In-Case the incorrect option or number is received by the user, it will display an error message.

To choose an option, you can either type numbers (1,2,3) or in words (one, two, three) or even the name of the option itself

When should you use this block? 

• * Building a chatbot for channels like WhatsApp or SMS
• * When the conversation has multiple paths from one point

How do you set it up? 

Step 1: Add block on the canvas by clicking on ‘+’

Step 2: Choose Options

Step 3: Configure it on the right panel

Defining the question: 

Depending upon the preference, you can either add text message or a question that needs to be sent to the visitor for collecting the input

Using our rich text editor, you can format the text or the question that you want to send to the user. You can also add emojis to make the conversation more casual and friendly

Defining the options: 

You can configure the options that will be visible to the visitors by clicking on ‘+ options’. 

You cannot add more than 9 options

Define the error message: 

You can configure the error message that will be visible to the visitor on selection of wrong option

Define Variable: 

This will be storing the selection made by the visitor in a container. This will assist in both knowing what are the common selections that visitor makes as well as using the further details in the conversation flow as per the requirement

Define Hot Keywords: 

You can define hot keywords which can be invoked at any point of time which directs the flow back to this block