- info@i-genie.co.uk
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No customer would like to wait for a query resolution. With i-genie’s customer support automation solution, your bots handle all mundane queries and human agents step in only to deal with the most complex problems.
Get a DemoCan we agree that most support queries are mundane and repetitive? With our FAQ Builder, train and build a knowledge base of such queries so that the bot instantly resolves those for which it knows the answer to. As a result, your agent productivity skyrockets.
Your skilled customer support agents resolve high-value inquiries that benefit from that human touch. This helps your customer support department improve their agent productivity and morale.
How Ozone Wallcam decreased their service time by 80%
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UAE's fast-growing startup Eat Easy scaled their support to handle 250K queries with i-gennie
TheMLS implements smart scalable chatbots with i-genie
Delivering a top-notch customer service experience does not have to be expensive and premium. Using i-genie's easy to use no-code bot builder, configure your customer support bot in a multilingual format to make support truly personalized.
Automate answering repetitive Q&As with a FAQ chatbot equipped with a smart knowledge base.
Collect customer satisfaction surveys from your customers to improve the CX.
Facilitate customers to raise service tickets in real-time to your favorite ticketing systems.
With the personalized engagement that outbound bots offer, you will find a higher volume of your prospects performing the intended call-to-action, driving more revenue.
Suggest multiple methods of resolving issues to help your customers succeed.
Using our live chat, provide human assistance to your customers for that personal touch.
Integrate with your favorite support systems like ticket management, CRMs, and internal systems to get data flowing on i-genie’s customer support solution.